Heitmeyer Consulting

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Heitmeyer Consulting is seeking an experience User Experience Strategist to join their team.  This position is fully remote (Eastern Time Zone preferred, with travel to Columbus, Oh 3-5 times per year)

In this role, you will:
• Create thoughtful user-centered approaches for the UX team’s involvement in crafting new experiences
• Align early product lifecycle activities with UX services
• Be a force of optimism, comfortable with the ambiguity that often exists early stages of innovation
• Help project teams ensure the fidelity of their design artifacts matches the current problems that need explored/solved
• Partner with UX leads to organize stakeholder alignment activities during early project phases
• Assist the UX team in creating frameworks that help synthesize information and focus design activities
• Plan and facilitate multi-disciplinary workshops to involve and align the design team and stakeholders on experience opportunities
• Create compelling stories that help communicate design criteria to clients, partners and executives
• Mentor UX teammates on design strategy methods/practices
• Collaborate with UX roles, product managers, brand managers, analytics teams, customer advocacy, continuous improvement, technology partners and leadership to advance discovery and design efforts
• Participate in ideation & design of future customer experiences, including online, mobile apps, ATM and banker tools
• Learn how people think about managing their financial well-being and how they interact with brands to do so

• Strong understanding of the user-centered design process
• Expert in design strategy tools & methods (e.g. enterprise experience frameworks, journey mapping, service blueprints, compelling visual story-telling, experience models and tools for relating interaction-level experience criteria to design teams)
• Large group activity facilitation
• Comfort building relationships at all levels of the organization and with presenting to senior leaders
• Understanding of specialized UX skillsets (e.g. interaction and visual design, content strategy, front-end UI development)
• Comfort with ambiguity early in projects
• Strong organization, facilitation, collaboration and problem-solving skills
• Excellent written, verbal and visual communication skills, including the ability to create compelling stories for executives
• Proficiency with Adobe Creative Suite

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